• 10+ years experience in eCommerce, across account management, international expansion and CX strategy.
• Strategic account management: managed the success of £MM CPG brands (e.g., L’Oreal, Unilever, Burt’s Bees, KAO) on Amazon, supporting brand teams with growth strategies, marketing, operational improvement, advertising and CRO.
• Global business development: Led Amazon’s European cross-border business expansion and customer offering into 7 new export markets across NA, APAC, MENA.
• CX strategy:  consulted global Amazon leaders on customer experience strategy, helping them identify short-term and long-term improvement opportunities across the customer shopping journey.

Worked at: Samsung, Amazon

Worked with: L’Oreal, Unilever, Philips, Burt’s Bees, KAO, Casio

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